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Common Problems

Popups

No B.S. Computer Repair, LLC is not responsible or liable for any results from actions you take, including any listed in this article. This is only meant to be helpful information for possible solutions to common problems.

First a note: We strongly suggest making a backup of any important files, folders, etc before making changes. We recommend regular backups under normal circumstances because we know things happen and data recovery can be expensive. So if you don’t have a backup, now is a good time to make one. Windows has a handy built-in backup system that can cover basic needs.


Popups are often caused by a unwanted toolbars, extensions, and add-ons for browsers such as Edge, Chrome, and Firefox or malicious programs. They are usually installed unintentionally when a notification appears that a site is asking for permission and the users clicks to accept out of habit.

Navigate to the toolbar, extension, or add-on manager of your browser. Select anything that doesn’t look familiar or factory, and click remove. Chrome will come with some extensions per-installed for Google Docs.

Here are some guides to help:
Edge: https://support.microsoft.com/en-us/help/4538971/microsoft-edge-add-or-remove-extensions
Chrome: https://support.google.com/chrome_webstore/answer/2664769?hl=en
Firefox: https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons

Another common source is recently installed programs. Sometimes a program will be installed unintentionally or along with another intended piece of software.

To view your installed programs:

  1. In the Windows 10 search bar at the bottom left of the screen next to the Windows logo, search for “Add or remove programs”.
  2. Click on “Add or remove program”.
  3. On the settings screen that pops up, select the “Sort By:” option and change it from the default “Name” to “Install Date”.
  4. The list now shows your installed programs by descending date of installation, which will allow you to see if there were any programs installed recently or around the time the popups started.
  5. Programs that are made by Microsoft should not be causing the issue, These programs are often identified by “Microsoft” in the program name or a grey “Microsoft Corporation” below the program name.
  6. Check any suspicious programs by doing a search online. Often times common annoying programs will have many people complaining about them.
  7. If you have found a program you are confident is responsible, you can click on the program and select “Uninstall”. Note that this should remove the program and all data associated with it, so be careful with what you uninstall and if unsure contact a professional.